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support-center-bundle

by uvdesk

Provide your customers with convenience by introducing the Support Center Portal to your UVDesk Community Helpdesk System.

UVDeskSupportCenterBundle

The UVDeskSupportCenterBundle introduces the Support Center portal to the UVDesk Community helpdesk, a nifty solution to provide your customers with an easy interface to manage their tickets and easily engage with your support staff. The Support Center also includes a Knowledgebase that can be easily managed by your support staff.

The support center bundle comes loaded with the following features:

  • Knowledgebase - Publish articles and group them into Folders and Categories

  • Customer Ticket Portal - Enable web login for your customers to manage their tickets through an easy-to-use interface

Installation

Before installing, make sure that you have Composer installed.

To require the support center bundle into your uvdesk community helpdesk project, simply run the following from your project root:

$ composer require uvdesk/support-center-bundle

License

The UVDeskSupportCenterBundle and libraries included within the bundle are released under the MIT or BSD license.

MIT License

Copyright (c) 2018 akshaywebkul

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
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  • Checking ticket customer with logged in customer
    By kumarSaurabh27, 2 months ago
  • Tooltip on customer ticket attachment.
    By kumarSaurabh27, 2 months ago
  • Status fetched from KnowledgebaseWebsite.
    By kumarSaurabh27, 2 months ago
  • Agent authorization for knowledgebase view
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  • Misc. bug fixes - Issue #63
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  • Misc. updates - add repository function to get total articles by support tag
    By akshaywebkul, 4 months ago